Online Banking
Turnberry News
  • 12/15/2009 Mark Lizzi named Director of Sales & Marketing......More
  • 8/21/2009 Evan Rees Joins Turnberry Bank......More


At Turnberry Bank, we value what our customers think about our products and the quality of our service. We also encourage our customers to let us know if we should add a product or service to our product line, or provide suggestions on how we can improve.

Please do not use this feedback form to:

  • Report errors on your statement
  • Ask questions about your statement
  • Get help with online banking or bill payment services
  • Place a stop payment on a check
  • Make a transfer or bill payment
  • Buy or sell securities
  • Cash in a CD

Refer to your Account Contract (including your Online Access agreement) or your statement for instructions on how to report these events to us.
We look forward to hearing your feedback. Thank you for being a Turnberry Bank customer.

A. Customer Service Quality
  Excellent. Better than your competition Good. Same as your competition Needs Improvement
Courtesy  
Knowledge of products and services 
Awareness of customer needs  
Helpfulness  
Speed in handling transactions  
Responsiveness 
Overall service quality 

B. Product Quality

  Excellent. Better than your competition Good. Same as your competition Needs Improvement
Range of products 
Online Banking 
Online Bill Pay 
Accuracy of statements 
Rates on Deposits 
Rates on Loans 
Fees  

C. Convenience
  Excellent. Better than your competition Good. Same as your competition Needs Improvement
Convenience of branch offices 
Parking availability 
Hours 
Account opening process 

D. Feedback and Suggestions
What can we improve?
What do you like the best?
I would like to see the following products or services offered at Turnberry Bank:
General comments or suggestions:

E. Employee Recommendations & Comments
If you would like to commend a particular employee for job well done, or you would like to provide a comment about an employee’s conduct or customer service, please provide the employee’s name, the branch office, and a brief description of the circumstances.

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